Experience

QA Lead

• ■ Owned the end-to-end QA strategy for the RxSense PBM platform, leading an 11-person team (7 onshore, 4 offshore) and serving as the final quality gate for all production releases.
• ■ Authored and maintained Master Test Plans and test strategy across functional, integration, regression, performance, parallel, and UAT testing, standardizing QA across roughly two releases per month.
• ■ Significantly reduced escaped production defects through parallel, performance, and tighter regression testing run by the entire QA team for 2.5 days before every release, following the standard code freeze applied the Friday before each biweekly Wednesday release-night deployment.
• ■ Used AI-assisted test case generation (TouchStone AI, built into Jira) to draft cases from acceptance criteria, then reviewed and modified them to ensure full coverage before securing official stakeholder sign-off.
• ■ Participated in ticket-refinement meetings to discuss in-scope and out-of-scope work defined in the acceptance criteria with business stakeholders, ensuring a consistent understanding across all parties.
• ■ Partnered with product, development, and business stakeholders to translate requirements into test coverage for claims adjudication, eligibility, network and pricing, and accumulators and copays workflows.
• ■ Mentored more than 20 QA engineers over the tenure, reviewing their test cases and coaching on process and domain.
• ■ Led daily stand-ups and actively participated in retrospectives and strategic planning meetings.
• ■ Provided biweekly release-night support, performing smoke testing after successful deployment to the Production and UAT environments.

Environments: Jira, TouchStone AI, Postman, SQL Server, Mainframe

QA Engineer

Joined as a contractor, converted to full-time in 2020

• ■ Joined at the inception of the RxSense QA team, hired in its very early stages, and helped develop the initial testing workflows for the RxIQ platform from the ground up.
• ■ Designed test plans and executed functional, integration, regression, and performance testing for all impacted areas defined in the BRDs and FRDs, logging and tracking defects in Jira.
• ■ Served as the subject matter expert (SME) and direct point of contact for network and pricing, accumulators and copays, and clinical authorizations.
• ■ Adapted to multiple squads as the business needed, building domain knowledge across Accumulators & Copay (AC), Eligibility & Claims (EC), Clinical Authorization (CA), Network & Pricing (NP), and Member Experience (ME).
• ■ Utilized a raw claim generator to run hundreds of claim adjudications across a wide range of scenarios, then analyzed the results to confirm all edge cases were covered and all requirements fulfilled.
• ■ Performed back-end validation with SQL against claims and pricing data to confirm end-to-end system behavior, and used Postman for all backend endpoint testing.
• ■ Developed the initial mobile testing workflows for the iOS and Android applications and registered both in the Apple App Store and Google Play to enable weekly releases.
• ■ Tested front-end applications as well, including the white-label member portal.

Environments: Jira, Postman, SQL Server, iOS/Android, Apple App Store, Google Play

QA Analyst (Contract)

Express Scripts (ESI)

Pharmacy Benefit Manager serving 80M+ members (contracted via IBM)

Tested on the Point of Sales (POS) team within the F14 (Fundamentals 14) program, coordinating with onshore and offshore teams (US, India, Philippines) through the post-Medco merger integration.

• ■ Performed functional, integration, system, regression, performance, load/stress, and black box testing across the PBM platform.
• ■ Conducted extensive mainframe testing (Rumba 7.1) across multiple regions including TSOB, PICSQA, POSQA, and NICSQA, running eligibility and claims files to create members and validate against requirements.
• ■ Modified, updated, and browsed mainframe files; processed EDI transactions and verified changes against new requirements.
• ■ Analyzed and documented end-to-end flows for Medicare Part D, Part B, and COB benefits.
• ■ Built automation test scripts in QuickTest Professional (QTP) using data-driven tests, checkpoints, regular expressions, functions, external calls, and reusable actions.
• ■ Used the TSG automation tool to generate multiple test scenarios in a single pass, and performed manual and automated UAT across several projects.
• ■ Created and executed test cases in the test lab and raised defects through ALM, extracting ALM reports for higher management.
• ■ Ran daily defect-management, test-data-management, and business-coordination calls.
• ■ Maintained all project documentation (use cases, test cases, results, and sign-off approvals) in SharePoint.

Environments: Quality Center, QTP, TSG, Citrix, Mainframe, SQL Server 2008, Visual Studio

Sr. QA Engineer (Contract)

Capital District Physicians' Health Plan (CDPHP)

Pharmacy Benefit Manager serving ~20M members

Worked on a PBM Implementation project upgrading the existing crosswalk with client CVS Caremark; authored the Master Test Plan and performed unit, implementation, regression, and performance testing.

• ■ Partnered with key stakeholders to develop and maintain the Master Test Plan and test cases, and participated in requirement meetings with business users, architects, and developers.
• ■ Created test cases for crosswalk updates in the Facets application, uploading new members and groups and updating existing information.
• ■ Generated daily FTP files of new and updated members and benefit plans through Facets, then tested the returned PAL files to verify all updates and changes.
• ■ Built Visio flow diagrams of current and future workflows for signatories and presented UML diagrams produced by business analysts.
• ■ Developed QTP automation scripts for core functionality and GUI, and executed regression scripts in QTP.
• ■ Enhanced scripts to read test data from Excel, defined environment variables and functions, performed keyword-driven testing.
• ■ Created performance scripts with VuGen and ran load/stress tests with LoadRunner.
• ■ Hosted daily defect calls in Rational Quality Manager (RQM) to track new and outstanding defects.
• ■ Drove QA process improvement against standard testing guidelines, tracked test plans, requirements, and status logs in Clarity/SharePoint.

Environments: RQM, QTP, LoadRunner, PVCS, Citrix, Facets, Clarity / SharePoint, SQL Server 2008, Visual Studio

Sr. QA Engineer / PEGA Tester (Contract)

Medco Health Solutions

Pharmacy Benefit Manager serving 60M+ members

Tested within the Medco BIAC Retiree Solutions team, which covered most of Medco's Medicare Part D IT solutions.

• ■ Wrote test plans and test cases from requirements and tested the integrity of critical application areas during each release cycle.
• ■ Mentored junior QA team members, reviewing and providing feedback on their test cases.
• ■ Created UML diagrams, flow charts, and current/future-state Visio flows for Master Test Plans to help developers meet requirements.
• ■ Analyzed and documented end-to-end flows for the Medicare Part D and COB departments.
• ■ Built test strategy using Agile methodology for ongoing changes in PEGA 5.5, and tested PEGA Rules Process Commander (PRPC) 5.5 against business requirements.
• ■ Designed rule sets, class structures, and rule-resolution logic; tested and customized workflows in the CPM framework.
• ■ Created claim-adjustment tickets in BMC Remedy to test the claim-adjustment application, and processed Med-D and commercial claims in the Medco TSG tool within the mainframe environment.
• ■ Performed extensive back-end testing of PEGA tables in DB2 and claim-processing tables in Teradata using Teradata SQL Assistant.
• ■ Developed QTP automation scripts for functional and regression testing, and created and maintained test-report metrics for manual and automated executions.
• ■ Hosted daily defect calls in ClearQuest, used Quality Center in the final phase to raise defects and create test cases.

Environments: Quality Center, QTP, TSG, Citrix, Mainframe, PEGA, ClearQuest, SQL Server 2008, Teradata, DB2, Brio, Visual Studio, Remedy